Return Policy

Return Policy for Parelli Natural Horsemanship Products

Return & Warranty Information

Please check your order carefully! We cannot accept exchanges and/or returns on items past 30 days of invoice.  If you need to return/exchange an item, please call the office for a Return Authorization Number. This must be done within 30 days of the date on your invoice. 

Our limited warranty covers defects in craftsmanship and/or materials. This is valid for 30 days from the date of purchase. 

Halters and hackamores are not adjustable. Untying of any of the knots voids the warranty. Please call our office with any questions or concerns regarding the knots and sizes. 

Please include in your return/exchange a copy of your invoice as proof of purchase. This needs to be put inside the package being sent.  Final decisions regarding condition, restocking fee, and reimbursement are at the discretion of the warranty department. Refunds will be issued within 30 days from request.

Customer is responsible for paying shipping and handling charges on all returns and exchanges. 

NON-returnable/refundable items:

  • Gift cards
  • Downloadable products
  • Health and personal care items.
  • Event Tickets

NOTE: Gift cards and store credit cannot be used for memberships or courses.

NOTE: Items listed in sales or promotions may not be eligible for refunds or exchange, or items may be refunded at the item value dictated by the sale, see terms and conditions of the specific sale and/or promotion.

NOTE: If you are unsure what size to select, please contact us so that we may assist you with choosing the best fit.