The young man that helped me was extremely polite and helpful. He was awesome. I don't remember his name but he was blond (& that day wearing a plaid shirt).
screw type change to phillips head is not as sturdy and strip free as the flat head screw.
I've had Parelli halters, leads and etc since the 80's. Can't review this purchase, The USPS doesn't know where it is!
It’s great to find a removable snap for my Parelli rope. My only reservation about the product is that the brass is too soft and the screw is difficult to remove without stripping the screw head.